Dubai – Al Futtaim Honda – exclusive distributor of Honda cars, bikes, marine engines and power products in the UAE – has successfully completed their Integrated Management System (IMS) re- certification demonstrating its ongoing commitment to health and safety, quality and environment management.
The completion of the audit, by DNV GL, an internationally accredited registrar and classification society, follows three already successful years of IMS certification. The extensive audit covered 26 departments across Al-Futtaim Honda over 16 working days.
Yolanda Delport, General Manager for Marketing at Al-Futtaim Honda, said, “The re-certification reflects our commitment to drive continuous improvements to the benefit of our customers, partners, and associates.
“This is the first time the Al-Futtaim Honda contact centre has been audited and the team
received a noteworthy mention by the auditing body, making it particularly significant for us. We also received commendations for our Customer Experience program, dealer clinic scores and effective operational performance monitoring. The health and safety communications and paint consumption monitoring also received a special mention from the accrediting company,” she added.