Web Report

The Telecommunications Regulatory Authority (TRA) has instructed telecom companies in the UAE not to suspend or disconnect mobile services due to the expiry of Emirates ID or any other supporting documents because of the prevalent situation arising from the outbreak of coronavirus across the world.

The regulator said in a statement on Friday that it had issued a circular to telecommunication companies in this regard.

“Accordingly, mobile service of subscribers with expired ID documents will not be disconnected or suspended, and they will not have to go in person to the service centers, or provide those documents to proceed with renewal of identification documents.

This step is part of the precautionary measures and procedures taken by the UAE as a response to the Novel Corona virus situation,” the regulator said in a statement on Friday.